How does a home inspection company operate?
Home inspection companies have to be prepared to provide fast customer service. The condition in an offer to purchase a home is often for only two or three days. Good telephone service is important to most inspectors. When not inspecting, inspectors may be dealing with administrative duties, paying bills, and handling all the things that all businesses have to address.
Inspectors are also likely to be marketing in order to build their business. This can take many forms including sending out flyers, placing advertisements, building and updating a business Web site, conducting presentations in real estate offices, writing technical articles, and building professional relationships with referral sources like real estate agents and brokers, mortgage lenders, title companies, attorneys, etc.
Inspectors also spend time updating their knowledge of homes. Professional associations like ASHI require members to earn continuing education credits every year to keep their skills sharp and their knowledge of construction current. Inspectors meet and share experiences with their peers by attending chapter meetings of associations and communicating through discussion forums.